Contact Lux IPTV
Acquire Lux IPTV Assistance for configuration, payments, or channel inquiries. Our helpful staff is ready around the clock on WhatsApp or contact us by email.
Live Chat
Like chatting? Utilize the chat feature when online. When unavailable, email instead.
Start a RequestHelp & Guides
Check the Installation section for device configuration help and problem-solving advice.
View InstallationGet in touch
General Inquiry
Have queries about configuration, billing, or features? Drop us a line.
Sales & Billing Assistance
Obtain advice, control account plans, or address billing issues.
How Can We Help You?
Select an option to get specialized support and quick resources.
Setup & Installation
Comprehensive guides covering Smart TV, Firestick, Android, iOS, MAG, and other platforms.
Billing & Payments
Having trouble with invoices, payments, or receipts? Our transactions are safely processed via Stripe.
Technical Issues
Experiencing buffering, EPG, or app problems? We’ll guide you in improving your system.
Channel Requests
Can’t find a channel or location? Inform us, and we’ll verify its availability.
Account & Activation
Didn’t get your credentials or activation message? We’ll confirm and send them again promptly.
Apps & Compatibility
Discover the ideal IPTV apps and settings for your device with our recommendations.
Frequently Asked Questions
Quick fixes for frequent questions on assistance, configuration, billing, and hardware.
Please specify your device, app, plan, and briefly explain the concern or request.
Verify your spam or junk mail. If the email remains missing, contact us via WhatsApp It will be resent immediately by us.
Extra connections can be purchased as add-ons. Contact sales for more information when you reach out.
For device-specific setup guides including Firestick, refer to our Installation page.
Check our Refund Policy to see if you qualify, when to request, and the submission process.
For Smart TVs: Smart IPTV or IPTV Smarters. Android devices: TiviMate or IPTV Smarters. iOS: GSE Smart IPTV or IPTV Smarters.
For optimal performance: 30+ Mbps internet, 5GHz Wi-Fi/Ethernet, enabled hardware acceleration, increased buffer, and no competing downloads/streams.
For playlist and EPG updates, refresh/reload them in your app settings. If problems persist, delete and re-input your M3U and EPG URLs.
We process payments from major cards through Stripe.
Yes. You can adjust your renewal settings in your account or reach out to support for help.
Our Response Times
- Priority support: within 1–2 hours
- Email support: 2–8 hours
- Technical issues: Promptly