Privacy Policy

Welcome to Lux IPTV. We are dedicated to safeguarding your personal details and respecting your privacy. If you have any questions or concerns about our practices or policies related to your personal information, please contact us. contact us via WhatsApp.

1. Data We Collect

Personal information is collected when you voluntarily provide it during registration for our IPTV service, express interest in our products and services, or contact us.

Here is a list of the personal information we collect:

• Contact Information: Your email address for account creation and communication.
• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number). All payment data is stored by our payment processor and you should review its privacy policies.
• Device and Connection Information: We automatically collect your IP address and device information (such as device type, operating system) when you access our service. This is essential for service delivery and security.

2. How We Use Your Data

Here’s how we use the information we collect or receive:

• To provide and manage your account. We use your information to create your account and keep it functional.
• To process transactions. Your data is used to bill you for using our services.
• To send administrative information. We may use your email to send you information about your account, service changes, and new policies.
• To protect our Services. We use IP and device information for security purposes, such as preventing unauthorized access and mitigating DDoS attacks.

3. Legal Bases for Processing

Your data is processed according to the legal bases outlined below.

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests, such as for service delivery and fraud prevention.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

4. Data Retention

We will store your personal information solely for the time needed to achieve the objectives outlined in this privacy policy, except when extended retention is required or authorized by legal provisions such as tax or accounting rules.

5. Cookies & Tracking Technologies

We may employ cookies and similar tracking tools to access or store data. These are primarily functional cookies needed for the website and client area to function correctly. No invasive advertising tracking cookies are used.

6. Third-Party Services

Third-party vendors, service providers, or agents who work for us or on our behalf may receive your data, as they require access to this information to perform their functions. Examples include:

• Payment Gateways: To process your payments securely.
• Analytics Providers: To help us understand and improve our service (e.g., Google Analytics). Data shared is typically aggregated and anonymized.

7. Data Security

We have put in place suitable technical and organizational safeguards aimed at ensuring the security of any personal information we handle. Nonetheless, keep in mind that we cannot assure complete security on the internet.

8. Your Data Protection Rights

Based on your location, you might be entitled to the following rights concerning your personal data:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to opt-out – You can unsubscribe from our marketing and promotional communications at any time.

If you wish to exercise these rights, kindly contact us via WhatsApp.

9. Children’s Privacy

Our platform is designed exclusively for users aged 18 and above. We actively refrain from collecting personal details from anyone younger than 18.

10. Contact Us

For any questions or comments about this policy, feel free to contact us via WhatsApp.